Recently in Resume Tips Category

How to handle the reversion from a maiden name to a married name — or conversely, from a married name back to a maiden name — on your resume, especially if you’ve published work under one name and are now using a different name: Do not change your name in your publications to your maiden name because if a potential employer were to look up the article and find a different name, the immediate assumption might be you are lying on your resume or vitae, and that’s the end of your chance with that organization. Instead, try one of two simple remedies. First, and perhaps the easiest, is to simply include your current name in parenthesis, so, for example, if you were Mary Smith when you published those research works and you now go by Mary Jones, simply add the Jones on your vitae, such as Mary (Jones) Smith. Second, you could do the same thing on your resume as you would if an organization you worked for changed its name. Under your name at the top of your vitae, you could place, in smaller type, your former name, thus, Mary Jones in large type, (formerly Mary Smith) in smaller directly underneath.


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Today is Job Action Day 2009, a day for job-seekers to take action steps right now — today — to move forward in their careers. The Quintessential Careers family of blogs (including this blog and Quintessential Careers Blog, Career Doctor Blog, and A Storied Career), is looking at a promising aspect of the currently employment scene — turning unemployment into entrepreneurship.

JobActionDay2009Logo.jpg As a result of the current recession, Sacramento-based Jerome Young was laid-off from his job at Hewlett-Packard, along with 12,000 other employees.

When he was laid off, in addition to looking for employment for himself, he also helped friends and family members who were also unemployed write their resumes, cover letters, find hiring manager contacts, and more.

He was fortunate enough afterwards to get 10 job interviews and multiple job offers in less than 30 days — or perhaps it was more than luck that made him so successful in his job search. When former co-workers and friends also impacted by the economic downturn learned of his success, they flocked to Young for assistance, which he gladly provided.

Young started a new job but amazingly then quit. Why? “My first ‘aha’ moment was when so many of my former colleagues began asking for resume assistance that I was literally staying up until 3 a.m. every morning working on their resumes and then working 9-10 hours at my job,” Young recalls. “A choice had to be made.”

“The second ‘aha moment’ was a moment of validation,” he says. “People I helped began getting job interviews very quickly, some within just a few days after posting their updated resume. Once I knew I could deliver job interviews quickly on a consistent basis with people in various fields, it was truly time to leave work and help people. Young established Attract Jobs NOW, where he helps victims of the recession daily.

“My new job is to help others who have been laid-off to find and get jobs quickly,” Young says. “Helping others get jobs is now my passion and I love what I do.”

I interviewed human resource managers to find out what they’re looking for from candidates. I also interviewed previously displaced workers to find out what worked for them in their job searches. The combination of information compiled from each of these groups enabled me to create the highly effective job search strategy, which is now Attract Jobs NOW.

Young shared two of the techniques he learned, used in his own resume, and now deploys in client resumes to attract interviews:

  • Focus on your return on the employer’s investment (ROI) and positive results in your resume to stand out and distinguish yourself from other candidates. “Each bullet on my resume showed positive results directly linked to the company’s bottom line of increasing revenue or decreasing cost,” he says.
  • Add a keyword section to your resume to highlight skills and phrases a recruiter would use to find someone for the job posting. Appearing in keyword search results is the first step to being considered for a job. If recruiters cannot find you, they cannot interview you.

Young also notes that “most people position themselves as generalists in an attempt to cast a wider net but in this market, only specialists, not generalists are hirable. And only specialists can demand what they’re worth when the time comes to discuss salary and benefits.”

You can see a recent interview with Young on FOX News, his nomination for the American Express “Shine a Light” award by a client who received multiple interviews and started a new job within 30 days, and a recent interview with him on “Good Day Sacramento”


17 bloggers, who are members of a community of resume writers and career coaches called the Career Collective, are blogging in support of Job Action Day today. Please enjoy their informative blog posts:

These additional bloggers also have joined the Job Action Day 09 effort:


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

HR.com’s David Creelman compiled some helpful observations from HR managers on how they read resumes. While HR people may look at resumes slightly differently from the way hiring managers do, the insight in Creelman’s compilation is valuable for job-seekers. Here, we paraphrase Creelman’s article in a way that sheds light for job-hunters:

  1. Be sure your resume indicates a clear career progression. Even if you use a functional resume format that de-emphasizes dates, you can include a bare-bones work history that shows how your career has progressed.
  2. Include keywords that relate to the specific job you’re applying for.
  3. Generally speaking, unless you’re in a very creative field, stay away from brightly colored resume papers and highly unusual presentations. The HR person can more easily glean key information if your resume is in a more conventional format.
  4. An HR manager who hires for entry-level office services and all levels of administrative assistants notes that key areas for employer scrutiny are years of experience in a related field and software or equipment proficiencies.
  5. An HR manager who receives 50-150 e-mailed resumes daily is annoyed by the scattershot approach of jobseekers who answer ads for jobs they’re not remotely qualified for. Don’t irritate employers by sending out your resume willy-nilly hoping the blanket coverage will result in interviews. Instead, target carefully, and apply only for jobs for which you’re truly qualified and interested in.
  6. Focus on accomplishments, not responsibilities. Employers know the responsibilities of the jobs they hire for; they want to know what you’ve done above and beyond those duties.

Creelman concludes that “We [recruiters] all seem to face the same problem of overload. We need to get relevant information quickly. Job candidates do themselves a favor by tailoring the resume and cover letter and making sure the key points are easy to see.”


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

What if a previous employer has changed its name? Should you use the new name on your resume or the old one? Both. A very simple protocol for handling company name changes on your resume is to simply list the current name of the company, and then, in parentheses and in smaller type, list the name of the company when you worked there. So, for example: Bank of America (formerly NationsBank). Make sure you follow all the other rules of resume-writing. See a quick overview at Quintessential Careers: Resumes Do’s and Don’ts,or go for a more detailed review by using Quintessential Careers: Resume Tutorial.


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

If you’ve had jobs that were of short duration, focus on highlighting and leveraging your accomplishments from your previous work experience. Consider reading For Job-Hunting Success: Track and Leverage Your Accomplishments. Remember that no matter how good a job you do with your resume, the question about your last few experiences will likely be asked - and you need to be prepared with a good answer. Talk about how there were circumstances out of your control that have since been resolved - that you are ready to make a longer-term commitment to your next employer - to stay for as long as there are challenges to conquer and results to deliver to help the company’s bottom line. You can find more interviewing resources at the Quintessential Careers Guide to Job Interviewing Resources.


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

Be sure you are totally truthful about the accomplishments you list on your resume. Have you really accomplished all the things you say you did on your resume? Remember that a resume is a statement of facts. While you can put a spin on your accomplishments, the bottom line is that they all must be truthful statements.


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

Increasingly, employers are demanding experience from all job-seekers, including those “entry-level” positions that college grads fill. Why the trend? Because these so-called entry-level jobs are no longer training positions; employers want employees who can make an impact from day one. What can you do about it? Position yourself as having the key skills that employers seek in job candidates. Identify those key skills you gained from your educational experience as well as from those odd jobs while in college. And don’t put down those odd jobs; while they may not have been in your field, you still gained valuable business skills and experience while working them. Read about these transferable skills - and how college grads especially can take advantage of them - in our growing section on transferable skills at Quintessential Careers. Once you’ve identified those transferable skill sets that you have mastered, you can then go about developing a new resume.


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

Completing our series of excerpts from a Quintessential Careers tool that provides samples of how action verbs can be used in a resume:

“U” Action Verbs in Action

  • Updated Employee Handbook; wrote and implemented policies and procedures for smooth business operations.
  • Use strong presentation skills to speak frequently at events on behalf of School District to tout the Districts’ smoothly operating business and support functions to school communities and the public.

“V” Action Verbs in Action

  • Verified trades and hedges; reconciled daily accounts.
  • Visited college campuses to screen and interview prospective math, science, and language arts teachers.
  • Volunteered to take on name-change project for 100+-year-old organization and teamed up with CEO to help move project forward.

“W” Action Verbs in Action

  • Won Individual Achievement Award of Excellence for performance.
  • Wrote arbitration briefs and responses to EEOC charges.


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

Continuing our series of excerpts from a Quintessential Careers tool that provides samples of how action verbs can be used in a resume:

“S” Action Verbs in Action

  • Satisfied clients by building effective professional and personal relationships with key external/internal stakeholders and boosted brand-new Merrill Lynch HR Effectiveness practice by wearing multiple hats — project manager, budget forecast/actual, and relationship manager — and by completing all projects on time and on budget.
  • Saved company $600,000 in first six months through alliance with another provider.
  • Secured $8M during funding freeze to save critical programs; secured 33 percent funding increase.
  • Selected by Vice President to turn around HMO subsidiary that lost $11.3 million in 2003 and delivered $2.4 million profit within 12 months for largest heath insurer in Florida with $4.5 billion in annual revenues and 2.4 million members.
  • Settled lawsuit (filed before my employment) pertaining to hotel acquisition.
  • Shared P&L responsibility for five-state market area.
  • Shifted manual procedures to automated procedures and processes, thus saving company more than $500K in a six-month period.
  • Sold, designed, and managed solutions projects with average total margins of 50 percent in one year.
  • Solicited, developed and maintained large national accounts, such as MGM, Target, Sears, Dillard’s, Kohl’s, The Limited, Tommy Bahama, Steve Madden, and Venus Swimwear, among others.
  • Solved problem for South Jersey Hospital Authority, which owed contractors hundreds of thousands in sales taxes on Moorestown Hospital construction but did not have sufficient funds to pay them.
  • Spearheaded three-year renaming and re-branding process, bringing diverse stakeholders together, delivering multiple presentations, and successfully synthesizing input from various groups.
  • Specialized in Change Leadership consulting for a client list that included GenonSys, California Division of Wildlife, California Department of Motor Vehicles, Boeing Aircraft Corporation, Napa Valley Hospital, and more.
  • Standardized advertising to reflect focus-group input and ensure delivery of key messages; produced brand standards manual including print and Web content standards, and logo positioning requirements.
  • Streamline operations of New Jersey’s first Charter School District in collaboration with other members of the Superintendent’s Cabinet through eliminating unnecessary bureaucratic procedures.
  • Strengthened business-unit relationships and ensured timely delivery of quality deliverables.
  • Submitted application packages and recommendations to principals for employment consideration.
  • Succeeded in helping client complete plan, remove barriers to collaboration, and stay on track and partner together to fulfill their mission to clients.
  • Supervised 50 IT professionals with annual operating budget of $5.3 million and $2.6 million capital budget for customer base of 2,000+ employees.
  • Support all US and overseas manufacturing operations, as well as sales and marketing business units, in the areas of US and foreign government import/export trade and customs regulations, risk management analysis, duty-planning preference programs, and policies and procedures.

“T” Action Verbs in Action

  • Taught Group Work Skills in videoconference course involving Arizona State University and Indiana State College.
  • Tested management facilitation and project-management support for six business units simultaneously, as well as testing more than 57 applications.
  • Took ownership of region in entrepreneurial manner and performed without supervision.
  • Tracked and collected data-reporting program financial performance.
  • Trained trainers in Marketing 101, Marketing Research, and Membership by Design for Boys & Girls Club of the USA professionals.
  • Transferred Chicago Stock Exchange systems to SIAC in New York and orchestrated business and systems-recovery initiative.
  • Transformed management information into efficient reporting, greatly improving firm’s reporting process.
  • Transitioned health insurance from expensive district-subsidized, self-funded plan to fully insured plan following year-long School Board deadlock.
  • Traveled extensively to assist clients and consult experts and local counsel with case analysis, claim management, and case preparation.
  • Troubleshot and repaired financials that were in disarray following rapid turnover of three executive directors in three years.
  • Turned around P&L bottom lines of jewelry industry in Japan.


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

Continuing our series of excerpts from a Quintessential Careers tool that provides samples of how action verbs can be used in a resume:

“R” Action Verbs in Action

  • Ranked in top 1 percent of 300 officers; won Army Maintenance Effectiveness Award.
  • Re-engineered process management to improve overall productivity and operational cost efficiency by relocating plant and revising plant layout; reinforced cost-reduction program.
  • Realized $80 million in cost savings by implementing suggestion system.
  • Rebuilt Websites and set up new Web services producing more than $50,000/month.
  • Recommended and prepared project proposals to optimize business and production needs, thus facilitating corporate and divisional strategy.
  • Recruited to fill Director position as a result of outstanding job performance and timely delivery of initiatives while providing consulting services; implemented processes, standards and quality controls that increased organization’s operational maturity; planned and managed $2M annual budget.
  • Recruited executives to establish 1st distribution sales office.
  • Redesigned HR business processes, leveraging manager self-service via PeopleSoft.
  • Reduced machine inventory from $8 million to $2 million; created policies around use of trials and collaborated with Sales VP/Director to implement these policies.
  • Refined salary systems for all levels of employees with compensation programs that included stock options, 401(k), commissions, stock savings plans, bonus plans, and executive SERP plans.
  • Reinforced sales process implementation, focusing on step-by-step sales process, opportunity management, territory management, account management, sales strategy/target account selling, and development of business partner network.
  • Reorganized cooperating broker program and registration process to maximize profitability.
  • Represent clients regarding employment-related issues that typically arise in hospital and medical center settings.
  • Researched and implemented CRM system.
  • Restructured process management and network marketing of retail stations.
  • Reviewed and restructured health-benefit program without reducing benefits to employees; reduced cost from more than $2 million for 225 employees to just over $1.5 million for 600+ employees while improving claims payments and ability to introduce several wellness programs.
  • Revised European-designed products for introduction into US market.
  • Revitalized events and programs to reflect new organizational image; infused programming with latest technology and hottest speakers.
  • Revolutionized customers’ trade capturing processing for reducing intra-day trade risk; spearheaded real-time trade managing system on aggressive deadline schedule and collaborated with cross-functional teams, including system developers, marketing, QA, end-users, to determine system flow and implementation.
  • Rolled out program in two months.


Need help with your resume, cover letter, or other career-marketing document? Order today from Quintessential Resumes and Cover Letters, powered by CareerPerfect.

About this blog

The Quintessential Resumes & Cover Letters Tips Blog provides daily suggestions for making your resume, cover letter, and other career-marketing communications as effective as they can be. Need professional help with your job-search materials? Visit Quintessential Resumes & Cover Letters, powered by CareerPerfect.
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