Resume Action Verbs in Action: S-T

Continuing our series of excerpts from a Quintessential Careers tool that provides samples of how action verbs can be used in a resume:

“S” Action Verbs in Action

• Satisfied clients by building effective professional and personal relationships with key external/internal stakeholders and boosted brand-new Merrill Lynch HR Effectiveness practice by wearing multiple hats — project manager, budget forecast/actual, and relationship manager — and by completing all projects on time and on budget.
• Saved company $600,000 in first six months through alliance with another provider.
• Secured $8M during funding freeze to save critical programs; secured 33 percent funding increase.
• Selected by Vice President to turn around HMO subsidiary that lost $11.3 million in 2003 and delivered $2.4 million profit within 12 months for largest heath insurer in Florida with $4.5 billion in annual revenues and 2.4 million members.
• Settled lawsuit (filed before my employment) pertaining to hotel acquisition.
• Shared P&L responsibility for five-state market area.
• Shifted manual procedures to automated procedures and processes, thus saving company more than $500K in a six-month period.
• Sold, designed, and managed solutions projects with average total margins of 50 percent in one year.
• Solicited, developed and maintained large national accounts, such as MGM, Target, Sears, Dillard’s, Kohl’s, The Limited, Tommy Bahama, Steve Madden, and Venus Swimwear, among others.
• Solved problem for South Jersey Hospital Authority, which owed contractors hundreds of thousands in sales taxes on Moorestown Hospital construction but did not have sufficient funds to pay them.
• Spearheaded three-year renaming and re-branding process, bringing diverse stakeholders together, delivering multiple presentations, and successfully synthesizing input from various groups.
• Specialized in Change Leadership consulting for a client list that included GenonSys, California Division of Wildlife, California Department of Motor Vehicles, Boeing Aircraft Corporation, Napa Valley Hospital, and more.
• Standardized advertising to reflect focus-group input and ensure delivery of key messages; produced brand standards manual including print and Web content standards, and logo positioning requirements.
• Streamline operations of New Jersey’s first Charter School District in collaboration with other members of the Superintendent’s Cabinet through eliminating unnecessary bureaucratic procedures.
• Strengthened business-unit relationships and ensured timely delivery of quality deliverables.
• Submitted application packages and recommendations to principals for employment consideration.
• Succeeded in helping client complete plan, remove barriers to collaboration, and stay on track and partner together to fulfill their mission to clients.
• Supervised 50 IT professionals with annual operating budget of $5.3 million and $2.6 million capital budget for customer base of 2,000+ employees.
• Support all US and overseas manufacturing operations, as well as sales and marketing business units, in the areas of US and foreign government import/export trade and customs regulations, risk management analysis, duty-planning preference programs, and policies and procedures.

“T” Action Verbs in Action

• Taught Group Work Skills in videoconference course involving Arizona State University and Indiana State College.
• Tested management facilitation and project-management support for six business units simultaneously, as well as testing more than 57 applications.
• Took ownership of region in entrepreneurial manner and performed without supervision.
• Tracked and collected data-reporting program financial performance.
• Trained trainers in Marketing 101, Marketing Research, and Membership by Design for Boys & Girls Club of the USA professionals.
• Transferred Chicago Stock Exchange systems to SIAC in New York and orchestrated business and systems-recovery initiative.
• Transformed management information into efficient reporting, greatly improving firm’s reporting process.
• Transitioned health insurance from expensive district-subsidized, self-funded plan to fully insured plan following year-long School Board deadlock.
• Traveled extensively to assist clients and consult experts and local counsel with case analysis, claim management, and case preparation.
• Troubleshot and repaired financials that were in disarray following rapid turnover of three executive directors in three years.
• Turned around P&L bottom lines of jewelry industry in Japan.